Frequently Asked Questions
Everything you need to know about shopping with Takeoff Copenhagen
Are all your products authentic?
Yes, authenticity is our top priority. Every item at Takeoff Copenhagen undergoes a rigorous multi-step verification process by our experts to ensure it is 100% genuine before it is listed for sale.
How long does shipping take within Denmark and internationally?
Domestic orders within Denmark typically arrive in 1-3 business days. International shipping across Europe and the rest of the world usually takes 3-7 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition, unworn, and with all security tags and original packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), MobilePay, Anyday, and Klarna, allowing you to pay in installments or after delivery.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.
Do you have a physical store I can visit in Copenhagen?
Currently, Takeoff Copenhagen operates exclusively online to provide the most competitive prices and a wider selection of curated fashion, though we occasionally host pop-up events in the city.